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Frequently Asked Questions
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What is the initial consultation process like when I call SD Stairs for a staircase project?
When you call us, we have a friendly chat about your dream stairs. We’ll talk about your preferred style, your budget, and when you need it done. This helps us understand your needs and design a staircase that’s perfect for you.
How are the design and materials selected for my staircase?
After our initial conversation, it’s time to pick a design and materials. We guide you through the process, showing you all sorts of design options and materials so you can pick what’s best for your home.
What does the design approval process entail before construction begins?
Before we start building, we want to make sure you’re absolutely in love with the design. We’ll create detailed plans and go over them with you. Once you’re completely happy, we’ll move on to the construction phase.
What steps are involved in constructing my custom staircase?
Once the design is approved, we get down to the business of crafting your stairs. We shape the wood, assemble all the parts, and add those final touches that make your staircase unique.
How is the old staircase removed and the new one installed?
Once your new stairs are ready, we’ll carefully remove your old staircase and install the new one. Our team makes sure everything fits perfectly and that your home is kept tidy throughout the process.
What measures are taken to ensure my home is clean after the installation?
After your new stairs are in place, we won’t just leave. We stick around to clean up any mess from the installation, ensuring your home is as clean as when we started, ready for you to enjoy your new staircase.
When and how is payment for the staircase project handled?
We use a structured payment plan to make the process straightforward. Initially, we require a 50% payment to get started. When we’re halfway through the project, we request another 25% payment. The final 25% is due upon completion after you’re completely satisfied with our work. We’ll discuss this plan in detail during our initial consultation.
Before
01. How long will it take to build my custom staircase from design to installation?
Typically, it takes us about 2-3 weeks to complete a staircase from design to installation. However, complex or large-scale projects may take a bit longer.
02. Can you provide an estimated timeline for my specific project?
Yes, once we understand your design preferences and the complexity of the project, we can provide a more specific timeline.
03. What factors can affect the timeframe for completing the staircase?
Factors that can influence the timeframe include the complexity of the design, the availability of materials, and any changes made during the construction process.
04. How much will my custom staircase cost?
Costs vary depending on the materials used, design complexity, and installation requirements. We’d be happy to provide a free estimate once we have discussed your project’s specifics.
05. Are there any hidden fees or additional costs I should be aware of?
We pride ourselves on transparency and will provide a detailed estimate that includes all costs. However, if changes are made to the design or unforeseen issues arise during installation, additional costs may apply.
06. Can you provide a detailed cost breakdown for the materials and labor?
Absolutely. We provide a comprehensive quote detailing all costs, including materials, labor, and any additional expenses.
07. Do you offer financing options for staircase projects?
At this time, we don’t offer financing options. However, we’re dedicated to working with you to develop a project that meets your budget.
During
01. How will I be updated on the progress of my staircase construction?
We will keep you updated throughout the process via your preferred method of communication (email, phone calls, etc.).
02. Will I have a point of contact or project manager during the installation process?
Yes, you’ll have a dedicated project manager who will be your main point of contact throughout the project.
03. How do you ensure the quality and craftsmanship of the staircase?
We ensure quality through rigorous standards and checks at each stage of the process, from material selection to final installation.
04. Can you accommodate any design changes or adjustments during the construction phase?
While we can accommodate minor changes, significant modifications may affect the project timeline and cost.
After
01. What kind of maintenance does my wooden staircase require over time?
Regular dusting and occasional polishing should keep your staircase in good shape. Refinishing may be necessary every few years, depending on wear and tear.
02. How often should I schedule inspections or maintenance for the staircase?
Annual inspections are recommended to ensure the staircase is in good condition.
03. What type of warranty do you provide for the staircase and its components?
We offer a 1-year warranty on the wood, and a 15-year warranty on all other parts of the staircase.
04. Are there any special considerations for staircase in NYC buildings, such as building codes or regulations?
All our installations comply with NYC’s building codes and regulations. Specific building or neighborhood regulations may require additional permits or approvals.
05. Do you have experience working with NYC building management and obtaining necessary permits?
Yes, we have extensive experience coordinating with building management and securing the necessary permits for our projects.
06. Are there any limitations or restrictions for installing staircase in certain NYC neighborhoods or buildings?
Each building and neighborhood may have unique regulations. We work with clients and building management to ensure all regulations are followed.
NYC-Specific Considerations
01. How will you handle logistics and transportation of materials in the busy NYC area?
We have a dedicated logistics team that ensures materials are delivered and handled efficiently, even in NYC’s busy areas.
02. What measures do you take to ensure safety during installation in high-rise buildings or townhouses?
We follow strict safety protocols during installations. These include using appropriate safety equipment, conducting risk assessments, and ensuring our team is well-trained in safe practices.
03. Can you provide references or examples of staircase you've installed in other NYC locations?
We’re proud of our work and can certainly provide references and examples of previous projects in NYC, respecting our clients’ privacy.
04. Are there any specific design trends or styles that are popular in NYC for staircases?
Design trends vary, but we see a lot of demand for modern, minimalist designs, as well as traditional styles that preserve NYC’s architectural history.
05. How do you handle waste disposal and recycling in compliance with NYC regulations?
We adhere to all NYC waste disposal and recycling regulations, ensuring waste from our projects is handled responsibly.